Return & Refund Policy

At Herbsa Care, we take pride in delivering the best quality herbal and skincare products. Since our products are related to personal care & hygiene, we maintain strict quality checks. Please read our return & refund policy carefully.

1. Eligibility for Returns

  • You can request a return only if:

    • You received a damaged, defective, or wrong product.

    • The request is made within 3 days of delivery.

  • Products must be unused, unopened, and in original packaging.

  • We do not accept returns for products that have been opened, used, or tampered with due to hygiene reasons.

2. Non-Returnable Items

  • Opened/used herbal or skincare products.

  • Items purchased during sale, discount, or promotional offers.

  • Products damaged due to customer mishandling.

3. Refund Policy

  • Once your return is approved and inspected, we will process your refund.

  • Refunds will be initiated within 7-10 business days via the same payment method used during purchase.

  • In case of Cash on Delivery (COD), refunds will be issued via bank transfer/UPI after confirmation.

  • Shipping charges (if any) are non-refundable.

4. Replacement Policy

  • If you received a wrong or damaged product, we will provide a free replacement of the same item.

  • In case the product is out of stock, you may choose a refund or store credit.

5. Return Process

To initiate a return:

  1. Contact us at 📧 [Insert Email] or 📞 [Insert Phone Number] within 3 days of delivery.

  2. Share your order ID, product images, and issue details.

  3. Our team will verify and guide you through the return process.

  4. Once approved, ship the product back to our warehouse address provided by our team.

6. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order.

  • Once shipped, cancellation is not possible.