Delivery Policy
1. Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
2. Delivery Timeline
- Standard delivery time is 3–7 business days, depending on your location.
- Delivery to remote or rural areas may take additional time.
Delivery timelines are estimated and may vary due to courier delays, weather conditions, festivals, or other unforeseen circumstances.
3. Delivery Coverage
- We currently deliver across India.
- Delivery availability may vary for certain pin codes based on courier partner serviceability.
4. Courier Partners
- Orders are shipped through trusted third-party courier partners.
- Tracking details will be shared via SMS or email once the order is dispatched.
5. Delivery Attempts
- Courier partners usually make 2–3 delivery attempts.
- If the delivery is unsuccessful due to incorrect address, unavailability of the customer, or refusal to accept the order, the shipment may be returned to us.
Re-shipping may incur additional charges.
6. Address & Contact Details
Customers are requested to provide:
- Complete and accurate delivery address
- Correct mobile number for delivery updates
HerbsaCare is not responsible for delays or non-delivery due to incorrect information provided by the customer.
7. Damaged or Missing Items
- If you receive a damaged package or missing item, please contact us within 48 hours of delivery.
- Share your Order ID along with clear photos/videos of the package for quick assistance.
8. Unexpected Delays
In rare cases such as natural calamities, strikes, lockdowns, or courier service disruptions, deliveries may be delayed. We appreciate your patience in such situations.