Retrun & Shipping Policy
1. Order Processing
- Orders are usually processed within 1–2 business days after successful payment.
- Orders placed on Sundays or public holidays will be processed on the next working day.
2. Shipping & Delivery Timeline
- Standard delivery time: 3–7 business days depending on location.
- Remote or rural areas may take additional time.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges (if any) will be clearly mentioned at checkout.
- Free shipping may be offered during promotional periods.
4. Courier Partners
We use trusted third-party courier partners to ensure safe and timely delivery of your orders.
Once shipped, tracking details will be shared via SMS or email.
Return & Refund Policy
5. Eligibility for Returns
Returns are accepted only if:
- The product is damaged, leaked, or incorrect at the time of delivery
- The issue is reported within 48 hours of receiving the product
To raise a return request, contact us with:
- Order ID
- Clear photos or video of the product and packaging
6. Non-Returnable Items
Due to hygiene and safety reasons, the following items are not eligible for return or refund:
- Opened or used products
- Products with broken seals
- Products damaged due to improper handling after delivery
7. Refund Process
- Once the return request is approved, refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used during purchase.
- Shipping charges (if applicable) are non-refundable.
8. Cancellation Policy
- Orders can be cancelled before shipment only.
- Once the order is shipped, cancellation requests will not be accepted.
Important Notes
- HerbsaCare reserves the right to approve or reject return requests after inspection.
- Natural/herbal products may have slight variations in color, texture, or fragrance. This does not qualify as a defect.